CONSUMER ENGAGEMENT WITH SPORTS CLUBS
ON SOCIAL MEDIA: IMPACT OF DEMOGRAPHIC
FACTORS AND LOYALTY
Željka Marčinko Trkulja1,
Dinko Primorac2 and
Ivana Martinčević3
1University of Rijeka, Faculty of Economics and Business Received: 4th June 2024. ABSTRACT This study investigates whether members of different socio-demographic groups differ significantly in their average
results on conceptual variables related to following sports clubs on social networks. Socio demographic variables such as age, education level, work
status, and frequency of attending matches were recoded to compare groups. The findings revealed significant differences between male and female fans
in terms of extrinsic motivation and attention. Female fans showed higher scores on extrinsic motivation dimensions, including Integration, Social
interaction, Empowerment, and Reward, while male fans scored higher on the Attention dimension. Moreover, younger and older fans differed significantly
on eight latent dimensions, including motivators, identification, engagement, and outcome. Younger fans were more motivated by Personal Identity,
Rewards, and Information, while older fans were more motivated by Empowerment. Furthermore, individuals with different levels of education differed
significantly in terms of the information dimension. Those with lower education levels followed sports clubs on social networks more for informational
purposes, while those with higher education levels were less motivated by information. Lastly, employees and students showed significant differences in
their average results on motivators, identification, engagement, and outcome. Students were more motivated by Personal Identity, Rewards, and
Information, while employees were more satisfied with the social network of the sports club. These findings provide valuable insights into the
differences among socio-demographic groups in their motivations, engagement, and outcomes related to following sports clubs on social networks.
Understanding these differences can help sports clubs tailor their social media strategies to better engage with their target audience. KEY WORDS CLASSIFICATION
Rijeka, Croatia
2University North
Varaždin, Croatia
INDECS 22(4), 478-496, 2024
DOI 10.7906/indecs.22.4.7
Full text available in
pdf format.
Accepted: 17th August 2024.
Regular article
socio-demographic groups, sports clubs, social networks, motivation, engagement
JEL: D12, L83, M31, Z13, Z29