DENTAL TOURISM AND BUSINESS RISKS:
THE EXAMPLE OF THE REPUBLIC OF CROATIA
Damir Demonja1
0000-0002-4186-5137 and Received: 4th August 2020. ABSTRACT Dental tourism in the Republic of Croatia in the last ten years has proven to be a model of
extremely profitable business in dentistry but at the same time also a very risky one. In the present day, we can find only one
research article dealing with dental tourism in the Republic of Croatia. There is a minimal number of scientific and professional
article by Croatian researchers and only a rare professional publication. To date, not all aspects of business/operations in dental
tourism in the Republic of Croatia have been researched, including business risks. This article provides an overview of the status
of dental tourism in the Republic of Croatia with an overview of the foreign market's potentials and a focus on the Italian market.
It explains the modes, advantages and disadvantages of advertising dental products and dental tourism services in the Republic of
Croatia on social networks, and presents the business/operations of Croatian dental clinics as a result of investment in advertising
and communication. The Croatian dental tourism market is analysed in terms of difficulties currently encountered by dental clinics
due to the consequences of the COVID-19 pandemic, as a business risk, i.e. the recent crisis. As a result this article sets out and
explains the steps to be taken to mitigate the impacts and continued the development of dental tourism in the Republic of Croatia
in these circumstances. KEY WORDS CLASSIFICATION
Nebojša Uglješić2
0000-0003-1526-0246
1Institute for Development and International Relations
Zagreb, Croatia
2Out Loud d.o.o.
Zagreb, Croatia
INDECS 18(4), 425-445, 2020
DOI 10.7906/indecs.18.4.3
Full text available here.
Accepted: 14th September 2020.
Regular article
dental tourism, business risks, development, advertising, Republic of Croatia
JEL: M37, M38, Z30, Z32, Z39